Had an accident. Can we help?
In the event of an accident, it's your legal right to choose where your car is repaired. Not your insurer. By choosing to take your vehicle to a BMW & MINI Approved Bodyshop, you can be sure that only Genuine BMW & MINI Parts and the latest BMW & MINI approved repair methods will be used to restore it to its former glory and Euro NCAP safety rating.
By choosing a BMW & MINI Approved Bodyshop, you will benefit from BMW & MINI trained technicians using only BMW & MINI approved repair methods. Genuine BMW & MINI parts and a lifetime workmanship guarantee on all repairs.
As you'd expect from Halliwell Jones, we take care of all the details, so that you can take care of yourself.
Did you Know?
Some insurance companies are discouraging their policyholders from choosing a BMW approved repairer, by stating that unless another repairer is used, there may be an increased excess. You’re entitled to request that your vehicle is repaired by an Approved Bodyshop at no extra cost to you.
For further information contact our Bodyshop team in either Chester, Warrington or Wilmslow.
Legally, you are entitled to request that your BMW is repaired by the people who know it best – such as a Halliwell Jones BMW Approved Bodyshop, at no extra cost to you.
If your insurer states you must pay an increased excess for choosing Halliwell Jones to repair your vehicle, we recommend you advise your insurer:
- The purpose of my insurance is as far as possible, to put me back in the position I was in before the accident.
- When the insurance contract was arranged, a premium was charged for a BMW.
- The vehicle should be repaired by a BMW approved repairer, employing BMW trained technicians using genuine BMW parts, so that after the repair, I get a 100% BMW returned to me, and issued with a Lifetime workmanship guarantee.
- It is an unfair practice to financially penalise me for having my vehicle repaired by a BMW approved repairer.
- If they maintain the increased excess applies, I ask can it be treated as an official complaint, and I expect to promptly receive your Complaint Handling Procedure.
- If my complaint is not upheld, I will may refer the matter to:
- The Financial Ombudsman Service and mention that your practice may be in breach of The Consumer Rights Act 2015;
- The Financial Conduct Authority and state that you are not meeting my “demands and needs” and you may not be “treating customers fairly”.