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  • Halliwell Jones BMW
  • Halliwell Jones MINI

Position: BMW Used Car Retail Sales Manager

Location: Chester

Competitive salary plus company car (subject to meeting eligibility criteria)

Full Time, Permanent position

Here at Halliwell Jones (Chester) Ltd we have an exciting opportunity for a BMW Used Car Retail Sales Manager. The position is located at our Chester Centre which is a fantastic modern facility including BMW and MINI Sales, Aftersales and Bodyshop. On offer is a competitive salary, company vehicle, ongoing training and development at the BMW Group UK Academy and great career progression opportunities.

Reporting to the BMW Used Car Sales Manager, the main objectives of the post are to:

The CRM Portal must be viewed and updated on a daily basis, allocating settlement requests and end of terms to the relevant sales executive in consultation with the Sales Managers.

Adhere to policies and procedures as required to ensure the achievement of all sales objectives smoothly and in a timely manner, with specific responsibility for the Retention Strategy and its performance.

To have secondary responsibility for the enquiry management process, specifically ensuring that the enquiry management process is adhered to at all times in the absence of the Sales Managers.

To achieve agreed financial sales targets for used cars, within defined operating and financial guidelines including any profit generating products.

Essential criteria for the position includes:

A full understanding and ability to manage both CRM Portal and Drive to achieve main goals and duties as per requisite to ensure main duty categories.

To prepare and use a planned sales presentation, designed to achieve maximum results from available sales opportunities. Including: customer greeting; qualifying; handling objections; product presentation and demonstrations; closing.

Develop and maintain a full knowledge of all BMW Financial Services products and Insurance products.

Handle all customer queries and complaints and ensure they are resolved to achieve customer and company requirements. Advise Sales Manager or Group Business Manager where necessary and ensure appropriate action is taken in a timely manner.

Provide up to date FIMS reports as required on all vehicle sales and accurate CRM Forecasts.

Ensure the completion of all sale and financial paperwork accurately and in a timely manner to ensure the completion of sale in a satisfactory manner.

Maintain all demonstrators supplied for personal use in a clean and tidy condition at all times, suitable for their use as customer demonstration cars. The demonstrator keys should always be secured whilst on site in the Keytrack machine, if fitted, or any other security system in place.

To comply and ensure the smooth running of the Keytrack system or other system, if fitted, as explained by the Sales Manager.

To make sure that all funds are cleared for all new and used cars, including finance companies, other than BMW Financial Services (UK) Ltd (unless otherwise agreed by the Sales Manager).

Continually adhere to the test drive security programme, which is outlined in the company handbook (where applicable).

Raise cheque requisitions for all financial settlements, both for purchases and part exchanges.

Arrange all financial documentation prior to customer handover.

Offer professional advice to aid the sale of all financial packages to retail and corporate customers.

All written documentation of relating to finance proposals must be destroyed after delivery.

Maintain the standards and criteria for customer satisfaction at all times.

This is an incredible opportunity to join a family based business that offers both a competitive salary along with the chance to work with a prestige brand. Other benefits include great staff discounts and life assurance. If you have the skills and experience and you’re looking for your next career move, then we’d love to hear from you. Please follow the link to apply or post your CV and cover letter to Halliwell Jones (Wilmslow) Ltd, 130 Manchester Road, Wilmslow, SK9 2LE.