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  • BMW
  • MINI

Position: Contact Centre Agent

Location: Warrington

Full Time, Permanent position

Here at Halliwell Jones (Warrington) Ltd we have an exciting opportunity for a Contact Centre Agent. The position is located at our Warrington Centre which is a fantastic modern facility including BMW and MINI Showrooms, Aftersales and Bodyshop. We provide ongoing training and development together with great career progression opportunities.

Reporting to the Group Aftersales Retention Manager, the main objectives of the post are to:

  • To deal with on a daily basis all inbound service calls for the groups service centres in relation to service booking and other service related items
  • To make outbound calls in relation to promotions, seasonal campaigns, service follow up work and other service related items
  • To maximise revenue of the Group service departments though the upsell of products and services as well as the handling of customer objections

Essential criteria for the position includes:

  • Previous experience in a similar role working for a prestige brand.
  • Excellent customer service skills.
  • Reliable and focussed.
  • Proven track record in telesales.
  • Ability to use own initiative.
  • Ability to work well under pressure and to tight deadlines.
  • Ability to work within a team environment.
  • Excellent attention to detail.
  • Experience communicating with Senior Management.
  • Ability to work weekends.

This is an incredible opportunity to join a family based business that offers both a competitive salary along with a prestige brand and company culture. Other benefits include great staff discounts, life assurance and childcare vouchers. If you have the skills and experience and you’re looking for your next career move, then we’d love to hear from you. Please follow the link to apply or post your CV and cover letter to Halliwell Jones (Wilmslow) Ltd, 130 Manchester Road, Wilmslow, SK9 2LA.