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  • BMW
  • MINI


Position: Service Advisor

Location: Chester

Competitive salary

Full Time, Permanent position

Here at Halliwell Jones (Chester) Ltd we have an exciting opportunity for a Service Advisor. The position is located at our Chester Centre which is a fantastic facility consisting of an impressive, recently modernised Aftersales Centre and Bodyshop and BMW and MINI Sales. On offer is a competitive salary, ongoing training and development at the BMW Group UK Academy and great career progression opportunities.

Reporting to the Service Manager, the main objectives of the post are to:

  • To possess excellent customer service skills both face to face and over the telephone, have a keen eye for detail, be organised and work well under pressure.
  • To display the highest level of customer care and to work to improve BMW and MINI Customer satisfaction ratings.
  • To liaise with the workshop to ensure timely completion of customers vehicles.
  • Organise the loading of the workshop in a manner to ensure efficient utilisation of workshop capacity.
  • To efficiently utilise all relevant IT systems and processes and to maintain and update customer records as required to ensure accuracy.
  • To carry out customer follow up, to maintain and build the volume of work within the workshop and promote the sale of accessories, tyres, Lifestyle products, insurance products, valets etc.

Essential criteria for the position includes:

  • Excellent customer service and communication skills with a commitment to providing the best possible standard of customer service.
  • Experience of working under pressure.
  • Ability to work within a team environment.
  • A commitment to follow process and strong attention to detail.
  • IT skills as appropriate for the role.

Experience within a franchised dealership would be desirable and proven ability in a similar role would be advantageous, however strong customer service credentials are of prime interest to us. Drive experience would be desirable along with knowledge of Onelink, Electronic Vehicle Health Check, S Gate, Microsoft Word and Outlook.

This is an incredible opportunity to join a family based business that offers both a competitive salary and the chance to work with a prestige brand. Other benefits include great staff discounts and life assurance. If you have the skills and experience and you’re looking for your next career move, then we’d love to hear from you. Please follow the link to apply or post your CV and cover letter to Halliwell Jones (Wilmslow) Ltd, 130 Manchester Road, Wilmslow, SK9 2LE.