About the role: Assistant Service Manager- Warrington
🚗 Assistant Service Manager – Front of House Operations
Location: Warrington | Reports to: Aftersales Manager
Salary: Competitive + Benefits | Full-Time
Join Halliwell Jones – a business driven by people, passion, and premium service. We’re looking for an Assistant Service Manager to take the lead on delivering a seamless front-of-house experience for our Service customers, supporting our Aftersales team in raising standards, optimising processes, and developing talent.
You’ll be a confident people manager with a deep understanding of service operations, ideally in the automotive sector. You’re proactive, solutions-focused, and thrive in a customer-first, fast-moving environment. You know how to coach and support a team to meet daily challenges and exceed expectations.
What we can offer you
- 22 days holiday plus bank holidays AND your birthday off!
- We endeavour to look after our staff by operating an Employee Car Scheme. The scheme is dependent on production and availability of cars which comply with the Scheme rules
- Family run business and friendly culture
- Specialist training with BMW UK
- BMW accreditation
- Ongoing development and achievable career path
- State of the art facility and working environment
- Life Assurance Scheme
Your Responsibilities
- Lead Front-of-House Operations: Manage advisor workloads, appointment allocation, and customer flow to deliver an efficient and professional service experience throughout the day.
- Coach & Develop the Team: Conduct daily briefings, provide live feedback, and lead monthly 1:1 coaching sessions to support continuous advisor development.
- Monitor & Improve KPIs: Track key metrics including VOC, VHC, app usage, and sales conversions—identifying trends and driving performance improvements.
- Collaborate with Workshop Controller: Ensure job progress is aligned with workshop capacity, managing waiting appointments and priority jobs proactively.
- Resolve Customer Concerns: Act as the first point of escalation for service-related complaints, ensuring professional handling and learning from feedback.
- Drive the Pre-Call Process: Ensure all customers are contacted before their bookings, guiding advisors with consistent messaging and using insights to support planning and upsell opportunities.
- Support Recruitment & HR Admin: Assist with hiring, onboarding, appraisals, performance management, and daily HR reporting.
- Maintain Retail Standards: Oversee presentation of customer-facing areas and uphold brand standards in appearance and service delivery.
- Support Strategic & Financial Goals: Help achieve upsell targets, monitor labour recovery, and contribute to the rollout of new initiatives
What we're looking for
- Experience in a service/aftersales environment (automotive preferred)
- Leadership qualities with a hands-on approach to team development
- Excellent communication, planning, and organisational skills
- Strong attention to detail and a passion for delivering exceptional customer experiences
This is an incredible opportunity to join a family-based business that offers both a competitive salary along with a prestige brand and company culture. Other benefits include great staff discounts. If you have the skills and experience and you’re looking for your next career move, then we’d love to hear from you. Please follow the link to apply or post your CV and cover letter to Halliwell Jones (Wilmslow) Ltd, Coppice Way, Handforth, Cheshire, SK9 3PB.
