fb tracking pixel EVHC Specialist/VHC Specialist - Warrington | Halliwell Jones

EVHC Specialist/VHC Specialist - Warrington

  • Warrington
  • Full-Time
  • Competitive salary

Here at Halliwell Jones (Warrington) Ltd we have an exciting opportunity for an EVHC Specialist/VHC Specialist. The position is located at our Warrington Centre which is a fantastic modern facility consisting of Aftersales, Bodyshop and BMW and MINI Sales.

What we can offer you

  • 22 days holiday plus bank holidays AND your birthday off!
  • 1 car per employee via a salary sacrifice scheme; a brand new BMW or MINI after 6 months of employment
  • Family run business and friendly culture
  • Specialist training with BMW UK
  • BMW accreditation
  • Ongoing development and achievable career path
  • State of the art facility and working environment
  • Life Assurance Scheme

Your Responsibilities

  • To ensure the accurate and efficient processing of completed Vehicle Health Checks.
  • To ensure all identified Red and Amber work is priced accurately and in a timely manner.
  • To ensure all customers are contacted to gain authority where work has been reported in a timely manner.
  • To contact the customer through their choice of communication channels i.e. Telephone, BMW APP, WhatsApp, email, etc
  • To explain to the customer all identified work, load red work authorised into the workshop on the day, all declined amber work should be pre-booked back into the workshop around the predicted.
  • To utilise all, provide tools to support the selling process.
  • To obtain accurate recording of reasons for declined work.

What we're looking for

  • Proven ability to effectively sell additional products or services.
  • Possess some understanding of automotive systems and components, e.g. Drive and RTC plus any additional systems required to fulfil the role.
  • Familiarity with manufacturer repair times and industry standards.
  • Excellent verbal and written communication skills.
  • Strong customer service orientation.
  • Confidence in promoting safety items and convincing customers of their benefits.
  • Efficiently manage time to handle multiple VHCs and customer interactions.
  • Ability to address customer concerns and find effective solutions.

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