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  • Halliwell Jones BMW
  • Halliwell Jones MINI

SERVICING AND KEEPING YOU SAFE.

DELIVERING YOUR VEHICLE SAFELY.

ADDITIONAL
HYGIENE MEASURES.

We’re providing hand sanitiser for everyone and will be abstaining from handshakes. All our Technicians will be changing gloves and washing hands after every car handled.

SOCIAL DISTANCING
MEASURES.

To maintain the social distancing guidelines outlined by the government, we have changed the layout of our centres so that customers and colleagues can be at least 2 metres apart at all times.

OUR FACILITIES AND
TOUCH POINTS.

In addition to our normal cleaning schedule, further cleaning measures will be put in place including a focus on car touch points, so you can jump right in without worry.

SERVICING & REPAIRS

If your BMW or MINI requires a service or repair, our service centres are here to carry out all work safely. We ask that you arrive at your specific appointment time, and that, if possible, you arrive by yourself to help minimise the amount of people visiting us at any given point.

RECEPTION AREAS.

Need to wait in reception? No problem. We have provided hand sanitiser for you to use when entering and leaving the area, as well as customer flow stickers to help keep to 2-metre social distancing, however, no refreshments are currently available.

VEHICLE PROTECTION PACKS.

In addition to carrying out the necessary work, our Technicians will use a vehicle protection pack and disinfect all touch points, including your key. They will also be changing gloves and washing hands after every car handled.

VEHICLE VIDEOS SENT TO YOU.

When your vehicle is ready for collection, your free health check video will be sent to you, and any repair or invoice explanations will be done via phone or video call. Protective gloves will be provided if you need to pay by card. Contactless mobile payments are also now available.

THE CHECK-IN PROCESS.

We’ll carry out the check-in process over the phone just before your visit. If you rather us meet you at your vehicle when you arrive instead of going to service reception, simply let us know during this call and we’ll be happy to do so.

HAVE ANY QUESTIONS?

If you have any questions about your safety when visiting Halliwell Jones whether it’s for servicing, repairs or sales, please contact your nearest Halliwell Jones BMW or MINI centre and we’ll be happy to answer any questions you may have.