About the role: Service Advisor (Llandudno, North Wales)
Start Your Next Chapter with Halliwell Jones (North Wales) Ltd
Looking to deliver outstanding customer service and make a meaningful impact? If this sounds like you, keep reading! We have an exciting opportunity for a motivated and people-oriented Service Advisor to join the team at Halliwell Jones (North Wales) Ltd—bringing together BMW and MINI showrooms, a full-service Aftersales all under one roof to deliver a seamless experience.
If you are passionate about delivering exceptional support, building lasting relationships, and being at the heart of a fast-paced, premium environment, this role is your opportunity to thrive. We are looking for an enthusiastic, organised individual who takes pride in providing every customer with a smooth and professional service.
At Halliwell Jones, we believe that great service starts at the front desk. As a Service Advisor, you will be the trusted link between our customers and our workshop—managing bookings, providing clear and timely updates, and ensuring every interaction reflects the quality and care associated with the BMW and MINI brands.
What we can offer you
- 🎉Time to Unwind – Enjoy 30 days holiday (including bank holidays) plus your birthday off to celebrate! Increases to 33 days with length of service.
- 🚗 Drive the brand – Access to a new car at a reduced cost through our salary sacrifice Employee Car Scheme (availability, terms, conditions and eligibility criteria apply)
- 🤝 Work Where People Matter – A friendly, family-run business with a supportive team culture
- 🧠 Expert Training – Specialist development with BMW UK to keep your skills sharp
- 📜 Gain Accreditation – Boost your career with official BMW certification
- 🌱 Grow With Us – Ongoing learning and a clear path to progression
- 🏢 Enjoy Your Environment – Work in a modern, high-spec facility designed for excellence
- 🛡️Security and Peace of Mind – Benefit from our Life Assurance Scheme
Your Responsibilities
- Welcome customers and assess their vehicle service requirements.
- Book service appointments and manage workshop scheduling efficiently.
- Provide accurate quotations and explain service procedures clearly.
- Communicate with technicians to ensure timely and quality service delivery.
- Keep customers informed of progress, additional work required, and completion times.
- Handle customer queries and complaints with professionalism and empathy.
- Maintain detailed records of customer interactions, vehicle history, and service outcomes.
- Promote service plans, accessories, and additional products where appropriate.
- Ensure compliance with Halliwell Jones standards and BMW guidelines.
What we're looking for
- Experience in a customer-facing role within the automotive sector (preferred).
- Strong understanding of vehicle servicing and repair processes.
- Excellent communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Proficiency in dealership management systems (e.g., Kerridge, CDK) and Microsoft Office.
- Full UK driving licence (preferred).
- Customer-focused with a friendly and professional manner.
- Organised and detail-oriented.
- Team player with a proactive and solution-driven approach.
- Resilient and adaptable to changing priorities.
Want to grow your career and become the trusted expert customers depend on, join Halliwell Jones today!
Apply now via the link or send your CV and cover letter to:
Halliwell Jones (Wilmslow) Ltd
Coppice Way
Handforth
Cheshire
SK9 3PB
