About the role: Aftersales Manager (Llandudno, North Wales)
Your Next Career Move Starts at Halliwell Jones (North Wales) Ltd
Are you ready to shape the future of Aftersales and lead a high-performing team? Halliwell Jones is seeking an experienced Aftersales Manager to take charge of the Aftersales department including Service and Parts. As a key member of the leadership team, you will drive performance, deliver exceptional customer experiences, and ensure the department operates efficiently and profitably.
You will inspire, coach, and motivate your team while fostering a collaborative, results-driven environment. If you have a proven track record in service management and are ready for your next challenge, we want to hear from you!
What we can offer you
- 🎉Time to Unwind – Enjoy 22 days’ holiday, increasing to 25 days with length of service, plus your birthday off to celebrate!
- 🚗Drive the brand – Access to a new car at a reduced cost through our salary sacrifice Employee Car Scheme (availability, terms, conditions and eligibility criteria apply)
- 🤝Work Where People Matter – A friendly, family-run business with a supportive team culture
- 🌱Grow With Us – Ongoing learning and a clear path to progression
- 🏢Enjoy Your Environment – Work in a modern, high-spec facility designed for excellence
- 🛡️Security and Peace of Mind – Benefit from our Life Assurance Scheme
Your Responsibilities
- To ensure the department provides the best possible service to the customers and achieves agreed profits and retention levels.
- To organise, direct and control the activities of Service and Parts Department staff to achieve plans and budgets, ensuring optimum use of all material, financial and personnel resources.
- To contribute to the development of all operating and administrative policies and procedures to ensure the achievement of all tasks smoothly and in a timely manner.
What we're looking for
- Proven management skills together with commercial and marketing acumen to achieve the budgeted results and future growth.
- Possess a track record of high achievement within the aftersales/service arena.
- Able to fully exploit all opportunities available.
- Ability to work alongside a strong company management team is essential.
- Possess good judgement and ability to act with discretion, diplomacy and tact.
- Proven high level of customer satisfaction, as well as planning, controlling and monitoring processes in customer services area.
- Excellent customer service skills with an outstanding commitment, attitude and passion for providing the best possible standard of customer service.
- A commitment to maintain standards of performance of the service team through effective coaching and performance management.
- An enthusiastic, dynamic and team orientated personality that offers help and support to others.
- Willingness to learn and develop, and keep up-to-date with complex/ technical/product information.
- Ability to work weekends and bank holidays.
- Thorough knowledge of computer applications (MS Office, Drive).
- Full valid UK driving licence.
Influence positive change and make a tangible difference every day. Does this role sound like you? Apply now via the link or send your CV and cover letter to:
Halliwell Jones (Wilmslow) Ltd
Coppice Way
Handforth
Cheshire
SK9 3PB
