HOW CAN WE HELP?

If you are looking to sell your car, our buying team can provide a quick and straightforward valuation with no admin fees. Simply submit your vehicle details and one of our buyers will review your enquiry and be in touch to discuss the next steps. 

We define a complaint as any expression of dissatisfaction, whether oral or written and whether justified or not. Your complaint will be taken seriously, and we will make every effort to resolve the problem straight away.

Regulated complaints are investigated by our regulatory principal, ITC Compliance Ltd. To help them deal with your complaint as speedily as possible, it would be helpful if you could provide them with as much information as possible about the regulated insurance or finance product purchased at an early stage.

If you would like to know whether your finance agreement involved a commission payment made to us by the lender, you’ll need to direct this enquiry to the lender named on your agreement, as only they can confirm these details. Most lenders now provide dedicated web pages and online forms to help with such requests, and you can find contact details for the majority of lenders we work with here.

For the latest updates on the Financial Conduct Authority (FCA) review into historic motor finance Discretionary Commission Arrangements (DCAs), as well as information on other types of commission arrangements, please visit the FCA website.

Any complaints relating to the use, storage, or handling of your personal data should be submitted via our dedicated data complaints form. Once received, the matter will be reviewed in line with our data protection obligations, and a response will be provided in accordance with applicable regulations.

If you require support with a sales or service invoice, please complete the form below with your contact details, vehicle information, and the Centre your enquiry relates to. Our team will review your request and provide the relevant information or documentation where available.

If you would like to check whether your vehicle is affected by a recall or safety-related update, please contact your nearest Halliwell Jones Centre through the form below. To help us support your enquiry as quickly as possible, please have your registration number or Vehicle Identification Number, also known as the VIN, to hand.

If you have a question about your vehicle warranty, service plan, or servicing cover, please get in touch below. Our team can help confirm what information we hold, explain the next steps, and direct you to the relevant manufacturer or finance provider where your agreement is managed externally.

Unexpected vehicle issues can be stressful, especially if your car has broken down or been involved in an accident. Halliwell Jones can help point you in the right direction, whether that means manufacturer roadside assistance, accident support, approved repairs, or guidance from your local Centre. 

Many vehicle features are now managed through connected services, in-car systems, and manufacturer apps. Whether you need support with the My BMW App, MINI App, Digital Key, software updates, or connected vehicle services, our team can help guide you through the next steps. Where a query needs specialist manufacturer support, we will help direct you to the most appropriate team.

Providing the right details at the start helps us handle your enquiry more efficiently. Depending on the reason for contacting us, useful information may include your vehicle registration number, VIN, invoice number, finance agreement number, Centre location, or any supporting documents. The more detail you can share, the easier it is for us to route your enquiry to the correct team and respond with the right information.