fb tracking pixel
Click here for our latest COVID-19 and Firebreak guidelines  
  • Halliwell Jones BMW
  • Halliwell Jones MINI

I can't get my car serviced due to coronavirus shutdown. Will this impact my warranty?

Our vehicles use condition based servicing (CBS) to actively monitor when your car requires a service. To maintain the BMW warranty customers should ensure their vehicle is serviced as close as possible to the expected service schedules.  

All cars serviced within 3 months or 2,000 miles (whichever is earlier) of the service indicator will be protected in full by any applicable warranty. 

If your car is an M-car requiring a 1,200 mile running in service, you should not exceed 2,000 miles. Please contact us on 0370 5050 160 if you are affected by this. Some service centres continue to offer service and repair for essential workers.

My warranty has expired during the coronavirus closures. How will this impact me?

For customers with a warranty expiry during the coronavirus restrictions, we will extend your warranty coverage until 30th June 2020. End of warranty checks due during this period will also be fulfilled. 

Customers in self-isolation beyond 30th June should contact a BMW Centre to arrange for collection and delivery.

My service package is about to expire but your retailers are closed due to coronavirus. Can I still claim the remaining service under the package?

We will honour any service due under a service package that has expired during the coronavirus closures.

I have a problem with my car and the warranty is expiring. However my retailer is closed due to Coronavirus. What do I do?

BMW is committed to supporting customers affected by the closure of our retailers during the coronavirus restrictions. For customers with a warranty expiry during the coronavirus restrictions, we will extend your warranty coverage until 30th June 2020. Customers in self-isolation beyond 30th June should contact a BMW Centre to arrange for collection and delivery of your car. 

If your car is unsafe to drive, please contact BMW Roadside Assistance on 0800 777111 and we can arrange for a trained technician to attend. Some service centres continue to offer service and repair for essential workers."