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BMW Proactive Care

Your BMW knows what it needs. Now so do we.

Modern BMWs monitor themselves constantly. Proactive Care turns that into something useful, an early warning when a service is due or a component is starting to struggle, so it's dealt with on your terms rather than on the hard shoulder.

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Small problems, spotted small image

BMW Proactive Care

Small problems, spotted small

Proactive Care watches the data your BMW is already producing and looks for the things you wouldn't notice yet — a battery losing its edge, brake wear reaching its limit, a fault code that hasn't become a warning light.

When something needs attention, you hear about it. Not weeks later at your next service, and not at the roadside. You get a message with what's been found and what it means, and an offer of an appointment before it turns into a bigger job.

That's the point of it, really. A worn part replaced on a Tuesday morning you chose is a very different experience from the same part failing on the M56.

BMW Proactive Care

How it works

Your BMW keeps an eye on itself

Onboard sensors track wear, condition and fault codes as you drive, and share that data securely with BMW.

BMW works out what matters

The data is analysed and sorted by urgency, so a routine service reminder and a genuine problem don't arrive looking the same.

You get told

A notification through the My BMW app, email, text or a message straight to your car's screen. If it's urgent, a BMW expert calls you directly.

We get you booked in

Choose Halliwell Jones as your service centre and the details come through to us. Our technicians know what they're looking at before your car reaches the ramp, and any parts needed can be ordered ahead of your visit so the job gets done in one go rather than two.

Where the alert lands

What it means at Halliwell Jones

An early warning is only worth having if someone acts on it quickly. That's our end of the arrangement.

We already know the car

We already know the car

The information that comes with your alert tells our team what's been flagged before you arrive. No guesswork, no starting from scratch, less time waiting for a diagnosis you've effectively already had.

Parts ready when you are

Parts ready when you are

If something needs replacing, we can have the Genuine BMW part on the shelf for the day you come in, rather than sending you home and asking you to come back.

Trained on your BMW, not on cars in general

Trained on your BMW, not on cars in general

Every job is carried out by BMW-trained technicians using Genuine BMW Parts, most of which carry a two-year warranty.

Is your BMW covered? image

Is your BMW covered?

Most recent BMWs are eligible. Run through the list below and if anything's missing, our aftersales team can sort it while your car is with us.

  • An active BMW ConnectedDrive contract
  • Acceptance of the current ConnectedDrive terms
  • The relevant services switched on in your vehicle settings
  • Up-to-date contact details in your ConnectedDrive profile
Not sure? Give us a call.

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